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NO HASSLES GUARANTEES
Refund Policy
Shop with our “No Hassle” refund policy – change you mind on any purchase, return it within 7 days and we will refund or credit - you choose.
• Valid for 7 days from date of purchase;
• Items must be in new, unused condition, have original tickets attached as sold and be of resaleable quality;
• Receipt must be retained and presented;
• Sale items excluded;
• DVDs excluded;
• Snowboard, Wakeboard and Skate hardwear has extra guarantees which take priority;
• This is in addition to your statutory rights.
Price Promise Guarantee
We do our upmost to bring you the best prices, if however you find one of our products cheaper, locally and within 7 days we will match it or refund the difference – you choose.
- Item must be the same model, year, size and colour.
- Item must be in-stock at time of enquiry.
- Shop to shop only, Internet excluded.
Snow Board Suitability Guarantee
At Urban Edge we guarantee that your snowboard will perform to your satisfaction, however if it proves unsuitable and has been used less than 5 days we will credit you less a usage charge of 30% of the original purchase price.
• The decisions to purchase your new equipment is yours, at Urban Edge we will endeavour to supply you with all the necessary knowledge and support to make your decisions easier and informed;
• Receipt must be retained and presented;
• Valid only for the winter purchased;
• Impact damage / abuse and general ware and tear will be taken into account;
• No Cash or Credit Card refunds given, only in store credit to the maximum value of 70% of the original purchase price will be issued;
• This is in addition to your statutory rights.
Snow Board Breakage Guarantee
Bend or break your board within the first winter and if its not covered by manufactures warranty we will at our disgression credit you 50% of the the original purchase price to put towards your new board.
• Receipt must be retained and presented;
• Valid for the winter purchased;
• No refunds given;
• New board must be purchased from Urban Edge;
• Impact damage / abuse and general ware and tear will be taken into account;
• This is in addition to your statutory rights.
Wakeboard Suitability Guarantee
At Urban Edge we guarantee that your Wakeboard will perform to your satisfaction, however if it proves unsuitable and has been used less than 5 days we will credit you less a usage charge of 30% of the original purchase price.
• The decisions to purchase your new equipment is yours, at Urban Edge we will endeavour to supply you with all the necessary knowledge and support to make your decisions easier and informed.
• Receipt must be retained and presented
• Valid only for the summer purchased
• Impact damage / abuse and general ware and tear will be taken into account
• No Cash or Credit Card refunds given, only in store credit to the maximum value of 70% of the original purchase price will be issued.
• This is in addition to your statutory rights
Wakeboard Breakage Guarantee
Bend or break your Wakeboard within the first summer and if its not covered by manufactures warranty we will at our disgression credit you 50% of the the original purchase price to put towards your new Wakeboard.
• Receipt must be retained and presented
• Valid for the summer purchased
• No refunds given
• New wakeboard must be purchased from urban Edge
• Impact damage / abuse and general ware and tear will be taken into account
• This is in addition to your statutory rights
Skateboard Breakage Guarantee
Break your Skakeboard within 14 days of purchase and if its not covered by manufactures warranty we will at our disgression credit you 50% of the the original purchase price to put towards your new Skateboard.
• Receipt must be retained and presented
• No refunds given
• New skateboard must be purchased from urban Edge
• Impact damage / abuse and general ware and tear will be taken into account
• This is in addition to your statutory rights
