On-line Change of Mind Policy
As you have bought on-line, we understand you need to try on, the size may be wrong or the colour not quite what you expected so we are happy to exchange or refund the sale.
If you change your mind about a product bought from Urbanedge customers can send items back via their own delivery method, as long as we receive the product back within 14 days.
All we ask is the garment must be in the condition as sold - unused in original packaging with product manuals, instructions, with all labels intact. Please do not write directly onto the product packaging as the return will not be accepted.
Items returned for refunds that qualified for free freight will be refunded less the original freight charges incurred.
Ladies Swimwear, Sunglasses, Gift Cards, Final Clearance items are excluded from being returned or exchanged.
Sale items may only be returned for an exchange or gift voucher.
Please contact us at [email protected] or call us on 07 378 7400 quoting your name, purchase reference number and reason for return to obtain a R.A (Returns Authorisation) Number if you have a garment you wish to return or exchange.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold on Urbanedge website. In the event that goods sold are deficient or are faulty, the Seller has the obligation to repair, replace or refund.
We pride ourselves on providing our customers with quality products. However, occasionally faulty garments slip through unnoticed..
If you have a faulty product that you would like repaired, replaced or refunded, please contact us at [email protected] with a detailed description of the fault, including photos and a copy of the receipt.
We will endeavour to process all warranty claims in a timely manner; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.
Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavour to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please refer to the information included with the product.
Skateboards, Wakesurfers, Wakefoils, Wakeskates and Wakeboards may crease, break or ding if you land incorrectly or crash. There is no warranty in this industry to cover broken or damaged boards due to impact. All board warranties based around manufacturing defects will be sent back to the supplier for evaluation.