On-line Change of Mind Policy
If you change your mind about a product bought from, www.urbanedge.co.nz it can be returned as long as we receive the product back within 14 days. All we ask is the garment must be in the condition we sold it - clean and unworn, with all original tags attached. As you have bought on-line, we understand you need to try on, the size may be wrong or the colour not quite what you expected so we are happy to exchange or refund the sale.
Ladies Swimwear, Sunglasses, Gift Cards, Final Clearance items are excluded from being returned or exchanged.
Sale items may only be returned for an exchange or gift voucher.
Please contact us at firstname.lastname@example.org or call us on 07 378 7400 quoting your name, purchase reference number and reason for return to obtain a Returns Authorization Number if you have a garment you wish to return or exchange.
Except for faulty items, refunds are only available to online purchasers of products as they are unable to try the product on. Any products purchased from a physical Urban Edge store must comply with the Returns Policy applicable to In-Store locations.
Urban Edge will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than faulty product.
If your product has been damaged or lost in transit, please contact our customer service team on email@example.com and we will arrange to track down or replace the damaged products.
We pride ourselves on providing our customers with quality products. However, occasionally faulty garments slip through unnoticed.
Faulty products may be returned so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
If you have a faulty product that you would like repaired, replaced or refunded, please drop into our store or contact us at firstname.lastname@example.org or call us on 07 378 7400 to obtain a Returns Authorization Number if you wish to return via courier.
Please enclose your original invoice with a detailed description of the fault.
We will endeavour to process all warranty claims in a timely manner; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.
Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavour to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please refer to the information included with the product.
Skateboards, Wakesurfers, Wakefoils, Wakeskates and Wakeboards may crease, break or ding if you land incorrectly or crash. There is no warranty in this industry to cover broken or damaged boards due to impact. All board warranties based around manufacturing defects will be sent back to the supplier for evaluation.