GENERAL TERMS & CONDITIONS
No cash refunds will be given unless under the provisions of the Fair Trading and Consumers Guarantees Act.
The item being refunded will be refunded by the original form of payment.
Items purchased through www.urbanedge.co.nz must be processed through our online site.
Shipping costs will not be refunded unless the original item is deemed faulty. Repaired/replacement items will be sent out at our expense.
Items returned for exchange/refund will be processed within 5 working days of being received.
Urban Edge will not accept any "Collect On Delivery" deliveries. Any returns sent "Collect On Delivery" will have the postage costs deducted from your refund.
Urban Edge will pay the return shipping cost to a New Zealand address if you are returning something as a result of an error we made.
Before sending any item back for exchange, it’s really important that you contact us first. This way we can identify if and where we have stock of the replacement item, and to discuss any additional freight charges.
All prices are listed in NZ Dollars inclusive of GST. Prices may be subject to change without notice, and may vary from in store.
PRICE PROMISE GUARANTEE
We do our upmost to bring you the best prices, if however, you find one of our products cheaper, locally and within 7 days we will match it or refund the difference – you choose.
Item must be the same model, year, size, and colour.
Item must be in-stock at time of enquiry.
Internet within New Zealand only.
We only collect personal information we really need; we don't share it with anyone unless you let us and we do everything we can to keep it safe.
Your privacy really is especially important to Urban Edge. So, we have established and implemented privacy and information handling practices that reflect the highest standards and best practices of organisations doing business on the Internet.
We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission.
We will not disclose your Personal Information to third parties unless you have authorized us to do so.
We will take all reasonable steps to protect the security of the Personal Information we collect from you.
YOUR PERSONAL INFORMATION
Urban Edge does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge.
Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). And Urban Edge uses this voluntarily submitted information for the purposes for which it was submitted.
The name that will appear on your statement will be URBAN EDGE.
When you place an order with Urban Edge we will ask you to provide certain information about yourself, such as your name, mailing address, e-mail address and contact phone number.
The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, DPS etc in order to process your order.
Provided by Urban Edge in good faith and making every attempt to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in or omissions from, the information contained in the website.
Garments are reproduced as accurately as possible however slight variation may occur in colour and size specification and may appear slightly different due to camera lighting, computer picture resolution, and individual monitor settings.
TRENDS, TRACKING, AND SHARING INFORMATION
Urban Edge uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from.
These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Urban Edge uses stringently tested technologies to ensure the security of information transmitted via our website and maintained in our possession.
When you place your order, "checkout", you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible.
You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be quite different from our policy.
Urban Edge New Zealand Ltd trading as Urban Edge is a New Zealand owned business.